Royal Passport Regulations
Valid from March 19, 2025
Art. 1 - Organizer
S.C. Sabon Holdings S.R.L. (hereinafter "Sabon"), with registered office in Bucharest, Sfintii Voievozi Street, number 65, Jupiter House building, 2nd floor, sector 1, Trade Register number J2005007199401, fiscal registration code RO 16222607, legally represented by Cristian Luca - General Manager.
Art. 2 - Duration and venue
2.1 The "Royal Passport" card (called RP) is issued by S.C. SABON HOLDINGS SRL (SABON) under the conditions of this Regulation and represents the identification instrument of the registration in the loyalty program organized by it.
2.2 The SABON loyalty card can be used by any natural person residing in Romania and over 18 years of age or any legal entity registered in Romania.
2.3. The SABON loyalty card can be obtained in SABON stores by filling in the registration form. In order to obtain the card, it is necessary for the cardholder to fill in and sign the application form in full.
2.4 Incomplete forms or forms with illegible or erroneous data will be invalid. The applicant gets the card immediately after the payment of the 20 RON fee representing the value of the card and after filling in the special form.
2.5 Obtaining the card is not conditional on the purchase of one or more products in SABON stores. Each applicant is only entitled to one card.
2.6 From the moment the form is signed, the applicant can immediately benefit from the 10% discount offered by this program. In addition to the 10% discount, the SABON "Royal Passport" card will allow access to promotions exclusively dedicated to cardholders.
The 10% discount does not apply to the purchase of a Gift Card.
Art. 3 - Official Program Regulation
3.1. The official Program Regulation, in its updated version, is available to any applicant, free of charge and permanently in electronic format, on the Sabon website (https://www.sabon.ro/ro/despre-sabon/royal-passport-regulament).
3.2. According to the free decision of the Organizer, the program may be publicized in order to inform the public, including by means of advertising and/or informative materials. The information that such materials may contain shall be interpreted in accordance with the provisions of these Regulations.
3.3 Royal Passport benefits:
- 10% discount on all products in-store or online
- Benefit from a special "Product of the Month" price with -25% discount
- A 40 lei voucher for your birthday
- On Royal Passport Day buy with -40% discount
- Pre-order access to new collections before the official launch
- You get 20% discount on the 3-Step Ritual (three full-size products: 500 ml shower oil, 600 g body scrub and a moisturizer of your choice: 200 ml body lotion or 200 ml body milk).
- Points awarded for the return of containers collected through the Sabon Recycle Club program, i.e. 1 container = 1 point = 1 leu. The customer can convert the points into a valuable voucher at any time from his/her account, and the voucher can be used for any purchase in SABON stores in Romania and online at sabon.ro, within 24 hours from the date it was generated.
Royal Passport members can benefit from the advantages of the loyalty program only in SABON’s own network of stores, located throughout Romania, and online at sabon.ro. It does not apply to other websites or platforms where SABON products are sold.
Art. 4 - Right to participate in the program
4.1 Individuals or legal entities ("Participants") domiciled or residing in Romania or who, in the case of remote purchases, can indicate a delivery address in Romania, the Czech Republic, Poland, Bulgaria, Slovakia, Greece or Hungary, respectively, may purchase the RP Card.
4.2 The Program Organizer reserves the right to cancel at its sole discretion the participation of any person who fails to comply with the Rules, who is suspected of fraud, who acts in an unethical or disruptive manner or who is determined to be acting with the intent to annoy, abuse, threaten or harass any person, without the obligation to prove it with evidence.
4.3 When making purchases in SABON stores, the cardholder must present the card to the cashier in order to benefit from the facilities offered. By scanning the barcode and recognizing the customer code, the 10% discount or other advantages offered to loyal customers can be granted automatically.
4.4 Cardholders who do not have their card with them at the time of making a purchase are not entitled to the aforementioned benefits.
4.5 Damage to the card can be reported at any SABON shop and a replacement can be requested. For loss or theft, a new card issuance fee is payable. Forgery of this card is punishable according to the laws in force.
4.6 As the issuer, S.C. SABON HOLDINGS S.R.L. reserves the right to suspend at any time the program and, implicitly, the validity of the SABON "Royal Passport" card. This can only be done after prior notice, at least 15 working days in advance, which will be made public in a visible place, accessible to all customers and in all its locations.
Art. 5 - Delivery and return conditions
The delivery and return of products purchased through the loyalty program will be made in accordance with the terms and conditions valid in the Sabon network of stores published on the retailer’s website www.sabon.ro.
Art.6 - Limitation of liability
6.1 The organizer is entitled to take all necessary measures in case of any attempts to defraud the system, abuse or any other attempts that could damage the image of this campaign.
6.2 The organizer is exempt from liability in case of force majeure or fortuitous event, according to the provisions of Article 1351 of the Civil Code.
6.3 For the purpose of these regulations, force majeure means any event beyond the control, remedy or foreseeability of the Organizer, the occurrence of which renders the Organizer unable to perform its obligations under these regulations. These events include, but are not limited to: wars, fires, floods, strikes and blockades, earthquakes, other catastrophes of any kind, as well as any regulation that may prohibit or modify the terms of the Regulation. If, for any reason whatsoever, this program cannot run as planned due to causes beyond the control of the Organizer, fraud, technical problems, or any other causes which, in the opinion of the Organizer, corrupt or impair the administration, security, fairness, integrity or proper conduct of the program, the Organizer reserves the right to cancel, terminate, modify or suspend the program. In the event that the program is terminated due to force majeure, fraud or technical difficulties this situation will be made public as provided for in these regulations.
Art.7 PROCESSING OF PERSONAL DATA
7.1 S.C. Sabon Holdings S.R.L. with registered office in Bucharest, Sfintii Voievozi Street, number 65, Jupiter House building, 2nd floor, sector 1, order number in the Trade Register J2005007199401, fiscal registration code RO 16222607 will process as an operator, the personal data that you choose to fill in the card issuance form to enroll in the loyalty program.
7.2 Data is processed in order for S.C. Sabon Holdings S.R.L. to ensure your right to benefit from points in order to obtain discounts and to send you privileged offers based on your shopping history.
7.3 Every time you use your Royal Passport card, your purchases are recorded.
7.4 On the basis of your purchase history, S.C. Sabon Holdings S.R.L. may create for the purposes of the contract and for the realization of marketing objectives, namely the realization for you of offers that match your personal preferences based on the purchases made previously (profile).
7.5 You may object to profiling, in which case you will no longer be able to enjoy personalized offers tailored to your purchases.
7.6 You have the possibility to object to the electronically transmitted offers by simply accessing the page communicated by S.C. Sabon Holdings S.R.L. or in writing by mail to Sabon Customer Service in Bucharest, Sfinții Voievozi Street, 65, 2nd floor, Sector 1, or by e-mail or by expressly requesting in writing to the e-mail address suport@sabon.ro or by phone at 0377.101.455.
7.7 If you notify us that you no longer agree to the processing of your data for participation in the loyalty program, you will be excluded from the program, with respect and honoring the rights already won. In the future, however, you will no longer benefit from promotional and/or personalized offers.
7.8 The processing of your personal data is carried out in accordance with EU Regulation 2016/679 (General Data Protection Regulation or "GDPR") in order to participate in the program (offer accepted by you by applying for the card and accepting these terms by signing the card issuance form). Thus the basis of the processing is the performance of a contract to which you agree to be a party, pursuing for commercial purposes profiling, marketing, satisfaction questionnaires.
7.9 The data is processed until the date on which you withdraw your consent to be part of the program (contracting) by opting out of the program.
7.10 Strictly to the extent necessary, we may disclose your data to affiliated companies or entities within the Rocher group that provide services to us or to other trusted suppliers that also comply with appropriate levels of protection, located in the European Union or other jurisdictions outside the European Union. In doing so, we may disclose data to our service providers for the purposes of printing/transmission of offers, deliveries, commercial offer mailings, archiving, invoicing, order processing, invoice processing, marketing, legal, accounting, accounting, advertising, consulting and other similar services. Our service providers are obliged to maintain data confidentiality and security.
7.11 If you choose to benefit from our partners’ offers, S.C. Sabon Holdings S.R.L. may send the data for this purpose to partners who wish to promote their own products and send offers to you.
7.12 As an individual - whose personal data we process - you have the following rights depending on your particular situation:
· The right to be informed about data processing (this is one of the purposes of this document);
· The right of access to data, i.e. the right to obtain from the controller, upon request, confirmation as to whether or not personal data are being processed, the data being processed and information about the processing;
· The right to request the rectification of inaccurate personal data or the completion of incomplete data;
· The right to obtain from us the erasure of your personal data;
· The right to object to the processing of your personal data. The exercise of this right does not affect previous processing;
· The right to withdraw your consent to the processing of personal data at any time where the processing of personal data is based on consent. The withdrawal of consent is without prejudice to previous processing;
· The right to lodge a complaint with the personal data protection authority, namely the National Authority for the Supervision of Personal Data Processing (ANSDCP) in Bucharest Bd. G-ral. Gheorghe Magheru no. 28-30, District 1, postal code 010336 or on its website www.dataprotection.ro.
7.13 You also have the right to data portability, i.e. to receive the personal data provided, structured, in a machine-readable format, including the possibility of the data being transferred to another controller. You may exercise any of the above rights free of charge by sending a written request by post to Sabon Customer Service in Bucharest, Sfinții Voievozi Street 65, 2nd floor, 2nd Sector 1 or by e-mail or expressly requesting in writing to the e-mail address suport@sabon.ro or by telephone at 0377.101.455
7.14 Following receipt of your request we have the right to contact you to verify that you have made the request (identity verification). Also for the purpose of contract performance, i.e. to improve customer relations in S.C. Sabon Holdings S.R.L. stores, the operator may send satisfaction questionnaires to customers who have shopped in the store. They will reply if they so wish. Questionnaires will no longer be sent if you object by e-mail to suport@sabon.ro
Art 8. FINAL PROVISIONS
8.1 By purchasing a product participating in the Campaign, participants agree to respect and comply with all provisions, terms and conditions of these Rules.
8.2. S.C Sabon Holdings S.R.L. reserves the right to amend these Rules whenever necessary, with the publication of the updated Rules on the official website of the Organizer, www.sabon.ro, and making it available to customers in stores.
8.3. Any complaint related to the running of the Program shall be addressed in writing to the Organizer at the registered office address specified in this Regulation, within 14 (fourteen) working days from the date of completion of the Program covered by this Regulation.
8.4 Any disputes arising between the Organizer and the participants in the Campaign will be settled amicably or, if this is not possible, by the competent courts.
8.5. S.C. Sabon Holdings S.R.L. reserves the right to modify the "Royal Passport" Program Regulations during the existence of the program, without prior notice to the members of the program and without requiring their consent, provided that the changes made do not concern the personal data of loyal customers.
8.6 By participating in this program, members understand to accept and agree to abide by the terms and conditions of these Royal Passport Rules.
This Regulation shall enter into force on the date of signature, today, March 19, 2025.
S.C Sabon Holdings S.R.L.
By Cristian Luca
